Terms of Service

Last updated: January 2024

Welcome to Overhead Garage Door & Gate Repair In Upland. These Terms of Service ("Terms") govern your use of our services and website. By using our services, you agree to these terms.

1. Service Agreement

By scheduling a service appointment with Overhead Garage Door & Gate Repair In Upland, you agree to the following terms:

  • We will provide professional garage door repair and installation services
  • All work will be performed by licensed and insured technicians
  • We will provide upfront pricing before beginning any work
  • Payment is due upon completion of services

2. Service Areas

We provide services in the following areas:

  • Upland, CA
  • Claremont, CA
  • Montclair, CA
  • Rancho Cucamonga, CA
  • Ontario, CA
  • Chino, CA

Additional travel fees may apply for service outside our primary service area.

3. Pricing and Payment

  • All prices are quoted in US Dollars
  • We accept cash, check, and major credit cards
  • Payment is due upon completion of services
  • Emergency service fees may apply for after-hours calls
  • Prices are subject to change without notice

4. Warranty Information

Labor Warranty

  • 1-year warranty on all repair and installation labor
  • Warranty covers workmanship and installation quality
  • Warranty does not cover damage from misuse or accidents

Parts Warranty

  • Manufacturer warranty applies to all new parts
  • Springs: 5-year warranty
  • Openers: 1-2 year warranty (varies by manufacturer)
  • Doors: 1-5 year warranty (varies by manufacturer)

5. Emergency Services

  • 24/7 emergency service available
  • Emergency service fees apply for after-hours calls
  • Response times vary based on location and availability
  • Emergency services are subject to technician availability

6. Cancellation Policy

  • 24-hour notice required for appointment cancellations
  • Late cancellations may incur a cancellation fee
  • No-show appointments will be charged a service fee
  • Emergency appointments may be rescheduled due to urgent situations

7. Safety and Liability

  • Customers must provide safe access to garage door areas
  • We are not liable for damage to personal property during service
  • Customers should keep children and pets away from work areas
  • We follow all safety protocols and industry standards

8. Website Terms

Use of Website

  • This website is for informational purposes only
  • We reserve the right to modify website content at any time
  • All content is protected by copyright laws
  • Unauthorized use of website content is prohibited

Privacy

  • We collect information to provide better service
  • Personal information is never sold to third parties
  • Contact information is used only for service-related communications
  • See our Privacy Policy for detailed information

9. Limitation of Liability

Overhead Garage Door & Gate Repair In Upland's liability is limited to the amount paid for services. We are not liable for:

  • Indirect or consequential damages
  • Loss of use or inconvenience
  • Damage caused by misuse or accidents
  • Issues arising from pre-existing conditions

10. Dispute Resolution

  • We strive to resolve all issues amicably
  • Contact us first with any concerns
  • Disputes will be resolved through mediation if necessary
  • California law governs these terms

11. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Continued use of our services constitutes acceptance of modified terms.

12. Contact Information

For questions about these terms, contact us:

  • Phone: (909) 303-6842
  • Address: 400 North Mountain Avenue, Upland, CA 91786
  • Email: [email protected]